That was the week that was…..

July 3rd, 2009 by Richard

Well it is Friday and my good intentions of producing a video blog have vanished. I found myself out of the office for all but two days this week and I spent yesterday as a guest of HSBC at the Henley Regatta.

That was a very interesting experience and I think the event was enjoyed by all guests. I have a seriously burnt head today. Note to self – take a hat on a hot day.

I have attended School Governor meetings this week and resigned, although I prefer to say “retired” from being a member of the Metropolitan Police Special Constabulary – I have been in the force volunteering for just over 18 years and I will be leaving on the 24th July. I have been trying to make this decision for over a year now. It is not at all easy to give up something you have done for so long. Ity saddens me even now but life has to move on.

Enjoy your weekend.

Seeing Take That Saturday which should be fun.

 

Rich

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Listening…A Most Important Tool

July 2nd, 2009 by MichaelS

I hope everyone is well on this Thursday afternoon, and that you are all looking forward to your weekends which for me involves a visit from the mother in law and putting the pram up which is the size of a house (I suppose it is to an extent!).

I had a very interesting discussion with a client about a certain well known insurance provider who felt that they were giving preferrential treatment to one make of caravan as the person in charge owned one, and then proceeded to send a letter virtually advertising the caravan! As I have often said on this page we like to listen, as this the purest form of customer service and the one which yields the most benefits. It is an under rated skill as well, but we try and explain the reasons why we do things in the clearest way possible.

Also, it’s a good way of gaging the market, so please give us a call if you have any questions or comments and personally I love a good chin wag!

Happy touring

Mike

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Month End Reviews

July 1st, 2009 by MichaelS

Dear All

Well we are in July now, it may be just me but has it been a quick year so far? And by this time next month i’ll probably have a baby in tow.

Just completed our months figures which were good considering the current climate, and we have come out very competitive against our rivals again in our monthly review. But remember that if you find an alternative we will gladly refer to our Underwriter and see if we can better your exisiting terms, after all we are human beings and will be happy to help.

Happy touring

Mike

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Why can we somtimes do better – Touring Caravan Insurance Quotations

June 25th, 2009 by Richard

We are a broker. We have developed what we believe to be a market leading offering in respect of cover and price.

However, sometimes we will still not be the best price you have obtained for various reasons – a computer cannot take into account every eventuality.

It is at this point that you need to pick up the telephone and speak to one of our team – that call can be made for free on  0800 970 7172.

Talk to us, tell us the quotation you have received and we will speak with our Underwriter and see if we can get a better deal for you.

After all the computer is not a human being but we are – I think  back to a recent case where a new caravaner could not afford the Hitchlock but had purchased the wheel clamp. No one was willing to help or insure her so I paid for a hitchlock. Why? Because we are Cover4 and we care. I know what it is like to have saved for your beloved caravan only to find that no one suggested you might need extra security!

I also did it because that client is mine for life now. Simple as that.

Happy days.

Richard

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Not enough time!

June 23rd, 2009 by MichaelS

Dear All

I hope everyone is well on a bright Tuesday, I actually was not in the office yesterday (a rare event, or so my fiancee says!) as we were at ante natal, it’s all very strange, but nothing like Del Boy in Only Fools holding Raquel’s leg in the air! Mydiary is certainly filling up, meeting up with one of my sisters-in-law on Thursday for a delecious curry and a few drinks.

All fairly quiet here today, our new static scheme is working well and we have written some good business so far, and we had an excellent weekend online. I was very pleased also to look at my emails yesterday (which again did not please my partner!) and had a client thank us for our involvement in getting his claim paid in, shall we say, difficult circumstances, as we try to help out as much as possible.

Happy touring

Mike

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