A story appeared on the Caravanning4u forum this week about a couple who had returned home to find their caravan stolen and to cut a long story short each of them thought the other had renewed their Touring Caravan Insurance but neither had and the poicy had lapsed, they are now over£15,000 out of pocket.

Here at Cover4 I make my team work very hard when it comes to renewing your Touring Caravan Insurance, not only we do invite your renewal in plenty of time we write to you 7 days before the policy expires and we then do our best to telephone every client before the policy actually expires. We then send a letter on the day the policy expires confirming the policy has not been renewed.

I cannot help but think if that particular client was one of ours they would have been advised the policy had not been renewed and would have been saved this huge amount of pain.

At the end of the day it is our clients responsibility to renew their Touring Caravan Insurance but should the broker not lend a helping hand?

Now theres a thought for the day.

Richard

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This entry was posted on Tuesday, October 7th, 2008 at 6:49 am and is filed under Directors Blog . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.