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Dear All

I was on holiday yesterday and had a very relaxed day with the family, went into town and spent some money in M & S. I also went to the new Barclays in Southend and have to say I found their service very good, I was seen in a very short space of time by somebody who seemed to want to be there. I believe that is the key to customer service, listening to your clients and showing them you care and want to help them.

Anyway I have TCF Meetings with the Team this morning and then a Managers Meeting followed in the afternoon by an interview.

Oh and in the meantime I have to go home at lunch as Jacob has a doctors appointment for some jabs. I am not particularly worried about this as he needs to have it done but the same cannot be said for my partner!!

Have a great day

Mike